Customer Reviews

It was positive

Only comment is that I had to keep calling several times before someone called me back for an update. Other than that, it was ok

Everything was great from beginning to end

I've been to this locations on multiple occasions and it seems to get worse every time. There is no communication or organization. The employees constantly provide false information to cover their own mistakes. They do not accommodate due to their own mistakes or make the customer feel valued. The staff does not acknowledge you until you stand directly in front of them and get their attention, they are generally just sitting on their cells phones. They show that they do not care. It's also quite ridiculous that it takes 24-48 hours just to diagnose an issue with your vehicle, but can take a day to actually provide service for the vehicle. Everything about this location is terrible.

The wait time was short

excellent the treatment they gave

I have been to Felix Chevrolet several times, and have been left disappointed nearly every time. This most recent time, I dropped my car off early morning on Thursday for an oil change, tire rotation, and for a recall. I did not receive any updates or communication until the following Monday afternoon. Each call to the dealership was left unanswered. At the end of the service, I felt that I was overcharged, and several weeks later noticed that the tire monitor was not reset and indicated the incorrect tire had low pressure. As this was a Chevy-specific dealership, I would expect that a Chevy monitor would also be taken care of as part of the tire rotation. I have advised others against coming here for service, and I will not be returning. (Firestone offers the same services I received here for a fraction of the cost and with much better communication and customer service.)

Thank you to Ruben. Everyone was very polite.

It was not a good one went to get my air done and the machine I needed for my car was not working.

I really enjoyed working with Isidoro Izzy Orozco and the sales manager. They both listened to my requirements and didn't try to pressure me into making a purchase. All options were reviewed thoroughly and my selections were accepted. I really appreciated the service, conversations and willingness to arrange transportation while I setup down payment. Chevy is my preference when buying a car,so Felix is top of my list for future consideration.

10

No reparan mi carro

i had a good experience at the dealership i am satisfied with the service and the time they took to finish my vehicle the only thing i was concerned about is when i took the vehicle in my air filter said 30% when i got my truck back it was still saying 30% so i was wondering if my air filter was change. can you please get back to me on this thanks.

Very easy and effecient. Staff there is customer focused and trustworthy with good follow-up

My experience at the dealership was fabulous I the dealer was very helpful

Good communication from Esmeralda allows me to go about my day with one less thing to worry about

Hassel and haggle free experience, team was very easy to work with

Your service Tech Rubin excellent very professional.

It's crazy to pay $313 dollars for an oil change and a tire rotation, especially when you supposedly have a warranty that covers it or at least that's what they said when I bought it that it would be. In addition to that, they did not even have the professionalism to check that everything was fine, leaving the oil cap on the dashboard. The guy who received me only argued that last time he had paid $600 does not even have the knowledge and ability to give a convincing argument

I am very happy that it is there, it is close to my work and not far from where I live. I hope the renovations come out nicely.